Effective Date: 06-06-2026

At GlutaNex, customer satisfaction is important to us. We strive to deliver premium skincare products with care and quality. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged
  • The product received is defective
  • The wrong product was delivered
  • The package was tampered with at the time of delivery

To be eligible for a return:

  • The request must be made within 48 hours of delivery.
  • The product must remain unused.
  • The original packaging must be intact.
  • Proof of issue (photos/videos) must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened skincare products
  • Used products
  • Products damaged after delivery
  • Orders placed under promotional offers
  • Products without original packaging

This policy helps us maintain product quality and customer safety.

3. How To Request A Return

To request a return:

Email us at: care@glutanex.in

or contact us on:

Phone/WhatsApp: 9980881230

Please provide:

  • Order ID
  • Full name
  • Contact number
  • Reason for return
  • Product photos/videos

Our team will review your request within 2–3 business days.

4. Refund Policy

Refunds are processed only after the returned product has been inspected and approved.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method.
  • COD orders may require bank details for refund processing.

Refund timeline:

5–7 business days

depending on payment provider and banking process.

5. Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation will not be possible.

To cancel an order, contact us immediately.

6. Exchange Policy

We currently allow exchanges only in cases where:

  • Wrong product delivered
  • Defective product received
  • Damaged product received

Exchange requests follow the same approval process as returns.

7. Damaged Product Claims

If you receive a damaged package:

  • Do not use the product.
  • Record an unboxing video immediately.
  • Contact us within 24–48 hours.

Claims without proper proof may not be accepted.

8. Delivery Refusal

If an order is refused at delivery without valid reason:

  • Shipping charges may be deducted.
  • Future COD access may be restricted.

9. Refund Exceptions

Refunds will not be issued for:

  • Incorrect address provided by customer
  • Failed delivery attempts due to customer unavailability
  • Delays caused by courier partners
  • Customer dissatisfaction without valid product issue

Skincare results may vary based on skin type and routine.

10. Contact Us

For return and refund support:

GlutaNex
Email: care@glutanex.in
Phone: 9980881230
Address: Lokhandwala Complex, Sami, Swami Samarth Nagar, Mumbai, Maharashtra 400053

Important Product Disclaimer

GlutaNex products are cosmetic skincare products designed to support skin nourishment, brightness, and hydration.

Results may vary from person to person depending on skin type, routine, and consistency of use.

We do not guarantee specific cosmetic outcomes.