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At GlutaNex, we aim to provide a smooth and reliable delivery experience for all our customers across India. Please review our shipping policy carefully.

1. Order Processing Time

All orders are processed within 24–48 business hours after successful payment confirmation.

For Cash on Delivery (COD) orders, processing begins after order verification.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping Coverage

We currently deliver across India.

Shipping availability may vary depending on your location and courier service coverage.

3. Delivery Timeline

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery times may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High demand periods

4. Shipping Charges

Shipping charges may vary based on:

  • Order value
  • Delivery location
  • Promotional offers

Free shipping may be available on selected offers or bundle purchases.

Shipping charges (if applicable) will be shown during checkout.

5. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation
  • Tracking ID
  • Courier details

Tracking details will be sent via:

  • Email
  • SMS
  • WhatsApp (if applicable)

6. Cash on Delivery (COD)

Cash on Delivery is available on selected pin codes.

GlutaNex reserves the right to:

  • Restrict COD for certain locations
  • Restrict COD for repeated order refusals

Additional verification may be required for COD orders.

7. Delivery Delays

While we work to ensure timely delivery, delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Regional restrictions
  • Incorrect address information
  • Force majeure events

We appreciate your patience in such cases.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery may fail
  • Additional shipping charges may apply
  • Refunds may not be applicable

Please double-check your address before placing an order.

9. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Customer unavailability
  • Incorrect contact details
  • Repeated refusal

The order may be returned to us.

Additional charges may apply for re-shipping.

10. Damaged Packages

If your package appears damaged at the time of delivery:

  • Do not accept the package if severely damaged
  • Record an unboxing video
  • Contact us immediately

This helps us process claims faster.

11. International Shipping

Currently, GlutaNex ships only within India.

International shipping is not available at this time.

12. Contact Us

For shipping-related questions:

GlutaNex
Email: care@glutanex.in
Phone: 9980881230
Address: Lokhandwala Complex, Sami, Swami Samarth Nagar, Mumbai, Maharashtra 400053

Important Delivery Note

Delivery timelines are estimates and may vary depending on location, courier operations, and external circumstances.

GlutaNex is not responsible for courier delays beyond our operational control.